FAQ

Frequently Asked Questions (FAQ)

1. What is Voya Shades?
Voya Shades is a brand created to bring authentic style at an accessible price, without compromising on quality. Want to know more about our story? Check out our About Us page

2. Where are you located?
We operate primarily online, which allows us to deliver our products at the best value possible, directly to you.

3. How long does shipping take?
Our standard delivery time is 8 to 12 business days after payment confirmation. Depending on your region, it may arrive sooner. For more details, please see our Shipping Terms page.

4. Do you offer express shipping?
Not yet, but we’re working hard to make it available soon!

5. How much does shipping cost?
We always prioritize the best cost for delivery. Plus, we frequently offer free shipping promotions—keep an eye on our announcements so you don’t miss out.

6. Do the sunglasses have UV protection?
Yes! All of our sunglasses come with UV400 protection, blocking 100% of UVA and UVB rays.

7. Are the frames durable?
Absolutely. We carefully select materials such as metal and acetate for durability, comfort, and style.

8. What payment methods do you accept?
We accept the most common and secure payment methods, including credit cards, debit cards, and digital payments (depending on your region).

9. Can I return or exchange my sunglasses?
Yes. If your product has a defect or if you’re not satisfied, please reach out to our customer support team, and we’ll guide you through the return or exchange process.

10. How do I contact customer support?
You can DM us on Instagram. We’ll be happy to help!